FAQ and General Help | HOME
 Ordering Information
Q: For First Time Buyers
A: Making a purchase on our web site is easy and convenient.
Create an account by clicking on the register link at the top right of the page. After registering, please remain logged in before placing orders. Browse through our website, enter the quantity desired and click on the add to cart button with each item that you wish to order. When you are ready to checkout, you may click on the checkout link to proceed.
Resellers must fax or email a copy of reseller license in order for the order to be processed.
Q: How do I order?
A: To place an order online simply enter the quantity of the product you wish to purchase and click on the Add To Cart button. You will be asked promptly to create an account which will include your shipping address and billing address along with your credit card information for purchasing use. There will be no charges made to your credit card until your order is ready to be shipped. When you're ready to checkout please click on the checkout button and your order number will appear on the purchase order.
You can also fax in your order at +1(626)-964-4589 with the item numbers and quantity you wish to purchase along with the name of your business, a shipping address and credit card information. Again, your credit card will not be charged until we shipped out your order.
If you wish to speak to a customer service representative and place an order. Call us at +1(626)-964-4589. One of our friendly staff will be more than happy to assist you in taking your orders. Our ordering business hours are from Monday - Friday 9:30am - 6:00pm. You may also leave us a voice message after office hours and someone will return your call immediately.
Q: What is your minimum order?
A: We do not have a minimum order required.
Our Online Pictures
Q: Can I use, download, publish, or copy your pictures to use it for my own business purpose?
A: No, all of the pictures you see here are copyrighted, and are the sole property of M2 Performance. If you wish to advertise a picture for commercial purposes, you must take your own pictures.
Payment Method
Q: What type of payment do you accept?
A: We accept check, money order and Paypal payments only.
Shipping and Handling Information
Q: What are the shipping rates for each order?
A: Shipping rates will vary from item to item depending on the weight.
Alaska and Hawaii orders will need to contact us by e-mail at support@m2performance.net call us at +1(626)-964-4589 (customer service) for order placement.
Q: How long does it take to process my order?
A: We are almost always prompt with our shipment. Currently our online order processing is made in 5 business days. We try our best to ship out your order as soon as possible.
Please note that during the Holiday Season orders may take additional time.
Q: Which Shipping Companies Do You Use?
A: Freight: All orders, unless stated otherwise, are shipped via FEDEX.
For all our International Overseas orders including Hawaii, Alaska and Canada, all shipping is via the U.S. Post Office.
Q: Will sales tax be charged to my order?
A: Sales tax will be charged for orders shipped within the state of California only and will be applied with the applicable county sales tax rate.
Return Policy
Q: What is your Return Policy?
A: Exchanges are allowed within 30 days of purchase and only for defective items. It is offered after professional installation help has been sought. For exchanges or replacements, it is necessary that we must first receive the merchandise. We must examine the defective merchandise. A return authorization number must be obtained from our customer service department, before the returned merchandise can be accepted by us. Returning without authorization will not be refunded.
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